Printed products

Printed products are made to measure and clearly personalized according to the customer's specifications; in accordance with the provisions of Article L 121-20-2 of the French Consumer Code, the buyer does not have the possibility to retract after his order.

Standard products

For standard products (not printed) and in accordance with legal provisions (Loi Hamon), the customer has a withdrawal period of 30 days from receipt of the goods (in the case of multiple orders, the deadline running from the receipt of the last product).

In case of withdrawal, the customer must:

  • complete the withdrawal form (an acknowledgment of receipt will be sent to the client)
  • return the product to the address which will be indicated to you after validation of our services.

The products must be returned together with all accessories in their packaging properly protected. As soon as the return will be recorded by our services (a proof of return of the product may be requested), the customer will be refunded by the original payment method of the full amount paid within 14 days. Return costs are the responsibility of the customer and vary depending on the weight of the package.